Swinton & Sons Masonry
Website: www.sandsmasonry.co.uk
Last Updated: 25 October 2026

1. Introduction

At Swinton & Sons Masonry, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and transparently.

We understand the importance of keeping your information safe, whether you are browsing our website, requesting a free quotation, making an enquiry or using our masonry restoration services.

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you can find out how we handle your information and what rights you have regarding your personal data.

2. Who We Are

Swinton & Sons Masonry is a family-run masonry restoration contractor providing professional brickwork, stonework, repointing, structural repairs, chemical cleaning, rendering and associated restoration services throughout North West England.

For the purposes of applicable data protection legislation, the business responsible for handling your personal information is:

Swinton & Sons Masonry

Website: www.sandsmasonry.co.uk
Telephone: 01254 937684
 

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

3. Information We Collect

We may collect and process personal information when you contact us, request a quotation or use our services.

This information may include:

Your full name.

Your email address.

Your telephone number.

Your property or business address.

Details of the masonry work you require.

Photographs or information you provide about your property.

Correspondence relating to enquiries, quotations and bookings.

Information relating to invoices, payments and completed projects.

Technical information collected when you visit our website, where applicable.

We only collect personal information that is reasonably necessary to respond to enquiries, provide quotations, deliver our services and manage our business operations.

4. How We Use Your Information

We may use your personal information for the following purposes:

Customer Enquiries

To respond to questions submitted through our website, telephone, email or social media platforms.

Free Quotations

To arrange property visits, assess proposed works, prepare quotations and communicate with you regarding our services.

Providing Our Services

To organise and complete masonry restoration, repointing, structural repairs and other contracted works.

Customer Communication

To provide updates regarding bookings, project schedules, payments and completed works.

Invoices and Payments

To prepare quotations, issue invoices, record payments and maintain appropriate financial records.

Customer Service

To respond to feedback, resolve queries and address any concerns regarding our services.

Marketing and Promotions

Where permitted by law, we may contact customers regarding relevant services, promotions or offers. You can ask us to stop sending marketing communications at any time.

Website Improvements

Where applicable, we may use website analytics to understand how visitors use our website and identify opportunities to improve our services.

5. Our Lawful Basis for Processing Personal Data

Under UK GDPR, we must have a lawful reason for collecting and processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contractual Necessity

Where we need your information to provide a quotation at your request, enter into an agreement or carry out contracted masonry works.

Legal Obligations

Where we are required to retain or process information for accounting, taxation or other legal requirements.

Legitimate Interests

Where processing is necessary for the reasonable operation of our business, including responding to customer enquiries, maintaining business records, managing customer relationships and protecting our business interests, provided these interests do not override your rights.

Consent

Where consent is required, such as for certain marketing communications or non-essential website cookies, we will request your permission before processing your information for those purposes.

You may withdraw your consent at any time.

6. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

Customer information is accessed only by individuals who require it for legitimate business purposes.

Where third-party systems are used to manage customer enquiries, correspondence, invoicing or other business activities, we take reasonable steps to ensure appropriate data protection safeguards are in place.

Although we take appropriate precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Sharing Your Personal Information

We do not sell your personal information to third parties.

However, where necessary, we may share relevant information with trusted third parties involved in providing our services.

These may include:

Subcontractors or specialist tradespeople involved in your project.

Scaffolding providers or other contractors assisting with agreed works.

Accountants or professional advisers.

Payment processing and invoicing providers.

Website hosting and IT service providers.

Regulatory authorities where disclosure is legally required.

We only share information where there is an appropriate reason to do so and take reasonable steps to protect your privacy.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

This may include retaining customer records to manage ongoing projects, respond to future enquiries, maintain records of completed works and comply with legal obligations.

Financial and accounting records will be retained for the periods required by applicable law.

Other personal information will be reviewed and securely deleted or anonymised when it is no longer required.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality and, where enabled, help us understand how visitors interact with our website.

Cookies are small files stored on your device when you visit a website.

Depending on the website features in use, cookies may include:

Essential Cookies

These support basic website functions and security.

Analytics Cookies

These may help us understand visitor numbers, website performance and how visitors navigate our pages.

Marketing Cookies

If enabled, these may be used to measure advertising performance or provide relevant marketing content.

Where legally required, we will request your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the controls provided on our website, where applicable, or through your browser settings.

10. Marketing Communications

From time to time, we may promote our masonry restoration services, special offers or other business updates.

We will only send electronic marketing communications where we have a lawful basis and comply with applicable direct marketing rules.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided, where applicable.

Opting out of marketing communications will not prevent us from contacting you regarding existing quotations, bookings, invoices or contracted works.

11. Photographs of Completed Projects

As a masonry restoration business, we may take photographs of our work to document project progress, demonstrate workmanship and showcase completed projects.

Photographs may be used on our website, social media pages or other marketing materials where appropriate.

Where photographs contain identifiable individuals, personal information or other details that require permission, we will ensure an appropriate lawful basis is established before publication.

We take reasonable care to respect customer privacy when sharing images of properties and completed projects.

If you have concerns about photographs relating to your property, please contact us.

12. Your Data Protection Rights

Under UK data protection legislation, you have certain rights regarding your personal information.

Depending on the circumstances, these may include:

The right to access personal information we hold about you.

The right to request correction of inaccurate information.

The right to request deletion of your personal information.

The right to restrict how your information is processed.

The right to object to certain uses of your information.

The right to request transfer of your information where applicable.

The right to withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exceptions.

To exercise any of your rights, please contact us using the details provided in this policy.

13. Third-Party Websites

Our website may contain links to external websites, including social media platforms and third-party services.

We are not responsible for the privacy practices or content of websites operated by other organisations.

We recommend reviewing the privacy policies of any external websites you visit.

14. International Data Transfers

Some third-party technology providers may store or process personal information outside the United Kingdom.

Where international transfers take place, we will take appropriate steps to ensure personal information is protected in accordance with applicable UK data protection requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business operations or the way we handle personal information.

Any updates will be published on this page, together with the date of the most recent revision.

We recommend reviewing this policy periodically.

16. Contact Us

If you have any questions regarding this Privacy Policy, would like to exercise your data protection rights or have concerns about how your information is handled, please contact:

Swinton & Sons Masonry

Telephone: 01254 937684
Website: www.sandsmasonry.co.uk
Email: info@swintonandsons.co.uk

We will aim to respond to privacy-related enquiries promptly and in accordance with applicable data protection requirements.

17. Complaints

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can investigate your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office (ICO)

Telephone: 0303 123 1113

Further information is available through the ICO's official website.